Politique de remboursement

Wheely Fun Club - 14 Day Return Policy 

This return policy is applicable to merchandise bought on this website only. It does not apply to ticket purchases or merchandise purchased at events.

At wheelyfunclub.co.uk, we are dedicated to ensuring your complete satisfaction with every purchase you make through our website. We understand that occasionally a product might not align perfectly with your expectations. Therefore, we provide a straightforward and convenient 14-day return policy for all clothing items purchased on our platform. Kindly review the following guidelines to acquaint yourself with the return process.

1. Eligibility Criteria for Returns:

• Clothing items are eligible for return within 14 days from the date of delivery.
• Items should be in pristine, unused condition, complete with all original tags and packaging.
• Products must not display any signs of wear, stains, modifications, or damage.
• Accessories, undergarments, and sale items are considered final sale and are not eligible for return.

2. Initiating a Return:

• To begin the return process, kindly get in touch via our contact page or use the chat facility (Icon at the bottom right hand site of this site) within the 14-day timeframe.
• Provide essential details such as your order number, the specific item(s) you intend to return, and a brief explanation for the return.

3. Return Process:

• Pack the item securely within its original packaging, including all accompanying accessories and documentation.
• Utilize a traceable shipping method to send the item back to the provided return address. The cost associated with return shipping is the responsibility of the customer.

4. Inspection and Refund:

• Upon receiving the returned item, our dedicated team will thoroughly inspect it to ascertain its adherence to the return eligibility criteria.
• In the event the item meets the criteria, a refund will be promptly processed back to your original payment method within 3 business days. It's important to note that the processing of the refund by your bank or credit card company may require additional time.

5. Exchanges:

• We do not currently facilitate direct exchanges. Should you wish to exchange an item, you can initiate a return for the undesired item and proceed to place a new order for the preferred item.

6. Damaged or Defective Items:

• In the unlikely event that you receive a damaged or defective item, please reach out to our customer support team immediately. Kindly include photographs of the damaged item and its packaging. We are committed to resolving such issues swiftly.

7. Cancellations:

• If you desire to cancel an order that has not yet been dispatched, please contact us as soon as possible. Once an order has been shipped, it falls under the scope of our standard return policy.

By engaging in transactions with wheelyfunclub.co.uk, you acknowledge and agree to abide by this 14-day return policy. Should you have inquiries or require further assistance, please do not hesitate to reach out to our responsive customer support team. Your contentment is paramount, and we are dedicated to delivering an enjoyable and stress-free shopping experience.